FAQs

Patternata’s legal policies are available on the website, including the Terms & Conditions, Privacy Policy, Cookie Policy, Returns & Refunds Policy, Shipping & Delivery Policy and Commercial Use & Motif Licence Policy.

Patternata has licence rules to protect its motif libraries and digital assets while allowing users to create and sell finished designs.The rules explain the difference between permitted finished products and prohibited resale of standalone motifs or digital assets.

Yes. Patternata may refuse to print, export, process or fulfil designs that appear to infringe intellectual property rights, breach our policies, contain prohibited content, create legal risk or cannot be produced for technical reasons.

You can contact Patternata support using the contact details shown on the website.For faster support, include your account email, order number where relevant, screenshots if helpful, and a clear description of your question or issue.

To request a custom silk scarf, custom silk fabric, brand order, custom size or artwork-based production order, please contact Patternata directly at info@patternata.comPlease include your artwork details, product type, quantity, preferred size, destination country and any relevant production requirements.